SmallBizGenius Analysis
Eaze, a cannabis delivery service, receives overwhelmingly negative reviews citing unreliable service, frequent order cancellations, and poor customer service. Customers express frustration with long wait times, inaccurate delivery estimates, and a lack of helpful support when issues arise.
Category Breakdown
Scores based on analysis of 44 recent reviews
Delivery Issues
1.5/10Numerous customers complain about delivery problems, including long delays, inaccurate ETAs, and frequent order cancellations. Many reviewers report waiting hours for their orders, only to have them canceled at the last minute, often without explanation, leading to significant frustration.
25 reviews mention thisCustomer Service
2.0/10Reviewers frequently criticize Eaze's customer service, describing it as non-existent, unhelpful, and difficult to reach. Many report that the only way to contact support is through chat, which is often unavailable or ineffective in resolving issues. Some customers also mention that customer service representatives lack the authority to address their concerns.
15 reviews mention thisWebsite and App Issues
2.5/10Several reviewers mention problems with Eaze's website and app, including difficulties placing orders, logging in, and checking order status. Some also note that the website lacks inventory management, leading to orders being placed for out-of-stock items without notification.
7 reviews mention thisProduct Quality
3.0/10A few customers express concerns about product quality, with one reviewer reporting receiving half-filled vape cartridges and another receiving expired product. These issues raise concerns about Eaze's quality control processes.
4 reviews mention thisPromotional Issues
2.0/10Some reviewers mention issues with promotional credits and referral bonuses, with Eaze allegedly welching on promised rewards or providing misleading information about eligibility requirements. This creates distrust and frustration among customers.
3 reviews mention thisPros & Cons
What Customers Love
"Placed order came in 30 minutes, driver was nice , was very happy"
Common Complaints
"Orders frequently cancelled with no explanation."
"Customer service is non-existent. The only way to contact them is through 'chat' and most of the time there's nobody online."
"I waited hours for my order only for them to tell me they were going to cancel it because they canceled the delivery because it was going to be after 10 PM. I ordered it well before 5 PM."
"Their website is the absolute worst I’ve ever used. Finding it impossible to place an order tried contacting customer service what an effing joke."
"Offered a $40 promotional credit for referrals who ordered before July 31, 2019... Customer service refused to help except that they'd relay my complaint about the misleading email to their 'trust and safety team.'"
Common Questions About Eaze
Answers derived from customer review patterns
Is Eaze legit and trustworthy?
Based on 44 reviews, Eaze appears to be unreliable and untrustworthy. Many customers report frequent order cancellations, often after long wait times, and a lack of helpful customer service. Several reviewers also mention issues with the website and app, as well as concerns about misleading promotions. The overwhelming negative sentiment suggests that Eaze is not a dependable choice for cannabis delivery.
Based on 25 reviewsDoes Eaze have good customer service?
The majority of reviews indicate that Eaze has poor customer service. Customers report difficulty contacting support, with the only option being a chat function that is often unavailable or unhelpful. When customers are able to connect with a representative, they often find them unhelpful or unable to resolve their issues, contributing to a frustrating experience.
Based on 15 reviewsIs Eaze worth it for small business?
Given the overwhelmingly negative reviews, Eaze is likely not a worthwhile option for small businesses. The unreliability of the service, frequent order cancellations, and poor customer service could lead to significant disruptions and frustration. Small businesses needing a reliable cannabis delivery partner should explore alternative options with more positive customer feedback.
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